Communicating with Tactful Consideration

I was corrected by my Dept Head last week and I am thankful for his correction. I learnt that e-mail correspondences should be positive, and that negative news or comments should never be communicated over e-mail. Some issues are better to be addressed over the phone. E-mail could always be routed to other parties unknown to me.

In addition, I had also learnt that I need to learn how to reject or turn down people in an appropriate manner. Relationship building is important in project work. But of course, I would add on the part about being sincere in words and deeds too.